Cozzie Living

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Gift wrapping includes a cute ribbon bow and your message, all packed with care! 🎁🎀

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Collections

Ceramic Mugs
Our Ceramic Mugs Collection features handcrafted high-temperature ceramic mugs that are not...

Ceramic Mugs
Glassware
Our Glassware Collection features beautifully crafted Japanese-style glassware, perfect for enjoying your...

Glassware
Plates & Bowls
Our Plates & Bowls Collection features handcrafted high-temperature ceramic pieces that combine...

Plates & Bowls

Frequently Asked Questions

Do you offer free shipping?

Yes, we provide free standard shipping on all orders over $99. For orders under $99, a small shipping fee applies, which will be shown at checkout.

When will my order ship?

Orders are processed within 1–2 business days after payment is received. Orders placed on weekends or public holidays will be processed the next business day. You’ll receive a confirmation email with tracking details once your order has shipped.

How long does delivery take?

Estimated delivery times once your order has been dispatched:

- NSW (Metro & Regional): 2–4 business days
- VIC & QLD: 3–6 business days
- SA & TAS: 4–7 business days
- WA & NT: 5–9 business days
- Remote areas: 7–12 business days

What is your refund/return policy?

If your item arrives damaged or defected, we’re happy to offer a refund or send a replacement. Please contact us within 48 hours of delivery, and include clear photos of the item and original packaging. Kindly note that we do not accept returns.

Small bubbles or tiny specks are a natural part of the handmade process and materials used.

They do not affect the function or quality of the item, and are not considered defects.

Do you offer local delivery or pick-up?

We currently do not offer local delivery or local pick-up. All orders are shipped with tracking.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, we’re happy to help update your delivery address. Please contact us at with your order number and the correct address. Once the order has been dispatched, we’re unable to make changes.

Can I modify or cancel my order after placing it?

Once an order is placed, we’re unable to make changes to the items. However, if it hasn’t been shipped yet, we may be able to cancel it. Please contact us as soon as possible with your order number.

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